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Frequently Asked Questions

Items found on Doorfinesse are not available and are only produced once an order has been placed, which is also part of what makes us unique. Each product is made according to customer requirements and this takes time and dedication.

The payment methods accepted at Doorfinesse are: credit cards of the MasterCard, Visa, Maestro and Postepay circuits; Bank Transfer; PayPal; Apple Pay and Google Pay.

The bank details for paying for your order by bank transfer can be found in the confirmation email you will receive once you have completed your order.

Please also check the Spam/Indesiderate folder. 

Below we summarize our bank details for safety: 

Headed to: Centro Diffusione Serramenti s.r.l.
VAT number: 00320530975
IBAN: IT37S0306921524100000005016
Bank: Intesa San Paolo
SWIFT/BIC CODE: BCITITMM358

The 10% VAT rate is applicable if you have a valid building file (Scia, Dia, Cil, Cila) certifying renovation, restoration and conservative renovation work. The intervention is indicated within the building file, in the section 'Asseverazione Relazione o Dichiarazione del Progettista' .

Shipping and delivery times vary depending on the product ordered, the quantity, the congestion of our production and the time of year.

Given the above, production and delivery times range from 90 to 150 calendar days.

These timelines are valid for Deliveries in the European Territory. 

Given the very particular historical period that we are all experiencing, we must consider price changes as a normal procedure, whether the price rises or falls.

It is important to be aware that an increase in prices also means safeguarding the high quality of the service that distinguishes us, as well as being able to always ensure safety, warranty and pre and post sales assistance.

All prices are already inclusive of VAT, except for particular exceptions duly reported.

We offer some small discounts based on the quantity needed in the individual project. 

To find out if we can grant a discount, please send us one or more screenshots of your cart where we can see the characteristics and quantities of the products you are interested in.

Submissions must be made by email to our address info@doorfinesse.com

Please do not expect large discount percentages as, since we do not have any agents/distributors/resellers, the prices offered are already very competitive compared to the quality of the products and services we offer. 

Certainly. 

We offer some small discounts based on the quantity needed in the individual project. 

To find out if we can grant a discount, please send us one or more screenshots of your cart where we can see the characteristics and quantities of the products you are interested in.

Submissions must be made by email to our address info@doorfinesse.com

Please do not expect large discount percentages as, since we do not have any agents/distributors/resellers, the prices offered are already very competitive compared to the quality of the products and services we offer. 

Orders

Items found on Doorfinesse are not available and are only produced once an order has been placed, which is also part of what makes us unique. Each product is made according to customer requirements and this takes time and dedication.

Simply click the ADD TO CART 'button' found on each product page.

In the top right-hand corner of each page you will always find the small drawing of the CART with the number of articles placed in it. 

No, there is no obligation.

From the cart, you can add or remove all the items you want. Once you have finished your search and reflections, to proceed with the purchase, click on the "button" GO TO CHECKOUT.

Yes, it is possible to remove one or more products from the shopping cart.

Yes, you can place an order by telephone by contacting our office at 0574 630094 From Monday to Friday, from 9:00 am to 12:00 pm and from 3:00 pm to 5:00 pm.

Credit Card

Our payment system is secure and keeps the information you provide during the transaction confidential. When you place an order and submit your payment details, we use SSL (Secure Socket Layer) technology to protect the information in transit.

You can verify that during payment your confidential data is encrypted by looking at the URL displayed in the address field of your browser. With the SSL protocol, the URL starts with "https://" instead of "http://", confirming that you are making a secure transaction.

We will never have access to your credit card number, nor will it ever be stored in our systems.
Before proceeding with the payment, make sure you have all the necessary data to make it correctly.

There can be several reasons why the transaction may fail:

  • You may have reached the monthly spending ceiling or not have sufficient credit available;
  • You do not have the Secure Code issued by your bank for online transactions;
  • You may not be able to make online purchases with PostePay, you will have to contact the Italian Post Office;
  • Your session may have expired;
  • Your card's circuit may have problems.

Tax concessions

Yes. You must confirm the order with 22% VAT by choosing bank transfer as payment, writing in the “order notes” the following wording: 'Order subject to tax deduction'.

You will receive an order confirmation by email summarising the procedures to be followed to obtain the tax relief. 

Simply click on the links in your confirmation email to view the pages devoted to the various simple procedures for purchasing with VAT relief or tax relief. 

Bank transfer is the only method of payment which allows you to confirm the order and have no money down. This allows our system to check the documents and possibly modify the VAT.

Payment can also only be confirmed by another payment method once the application for preferential VAT has been completed, i.e. at a later date.

10% VAT is applicable if you have a valid building file (Scia, Dia, Cil, Cila) certifying renovation, restoration and conservative renovation works. The intervention is indicated within the building file, in the section 'Asseveration Report or Designer's Declaration'.

If you want to take advantage of the tax deduction, it is mandatory to choose bank transfer as the method of payment for tax deduction.

This type of payment can be chosen directly from the payment alternatives in home banking or at one's own bank.

Some banks do not provide the possibility of making the credit transfer for deductions via internet banking. It is therefore necessary to go directly to the bank.

If it is extraordinary or ordinary maintenance, we cannot apply the subsidised rate because this type of intervention only facilitates the work carried out on the property and not the sale of finished products. In order to qualify for 10% VAT, the goods must be purchased directly from the maintenance service provider with 22% VAT, who will then invoice you with 10% VAT on the work. Puoi comunque usufruire delle detrazioni fiscali in fase di dichiarazione dei redditi effettuando il pagamento con bonifico parlante.

You can confirm your order directly from the shopping cart with 22% VAT by choosing Bank Transfer as payment method by writing in the “order notes” this simple wording: Order subject to tax deduction.

Once you have received the order confirmation by e-mail, you can make the payment directly from your bank by entering the invoice number or order number in the reason for the transfer.

According to the new regulations on electronic invoicing, in order to proceed with the credit transfer or for deduction, you can proceed to make the payment by entering the order or invoice number you received by e-mail after confirming the order as the reason for the transfer.

It is not a mandatory field for deduction purposes, you can still enter the order date.

The valid building file, identity document, tax code, the form of self-declaration CLICK HERE to download the form.

The 4 per cent VAT is applicable when the purchaser is in possession of a valid building permit (Permesso a costruire or Scia) certifying new construction and/or extension work.

Shipping

Shipping and delivery times vary depending on the product ordered, the quantity, the congestion of our production and the time of year.

Given the above, production and delivery times range from 90 to 150 calendar days.

These timelines are valid for Deliveries in the European Territory. 

The customer is informed of the status of the shipment by e-mail or Whatsapp message to inform him when the order has been taken over and the goods have left.

The delivery-on-a-telephone-appointment service is always included in the prices.

The transporter always calls the customer to make an appointment for delivery to the address indicated in the order.

Of course, the transporter calls the telephone number that the customer provided us with when placing the order. 

If the end customer does not keep the appointment made, the goods are transferred to the warehouse closest to the delivery address.

In this case, our shipping and delivery contact person contacts the customer to arrange a new delivery or collection at the branch.

It is very important for us to be able to deliver your parcel on the first attempt because this allows us to avoid unnecessary and costly costs resulting from delivery attempts after the first one and from the storage service.

Storage costs are borne by the end customer and vary depending on the individual order and individual shipment/delivery. It is not possible to quote for the storage service before the shipment has been made. 

Here you can find all the information on unloading goods for shipments in Italy and for shipments in Europe: Transport and unloading of goods

Deliveries are made from Monday to Friday according to the appointment that is made directly with the transporter. 

You can enter the address of a place of work / a neighbour / a business that is always open in order to facilitate and speed up delivery. 

Remote locations

Disadvantaged location are areas that are particularly difficult for couriers to reach (hilly areas, mountainous areas, dirt roads, narrow roads and/or limited traffic zones).

For this reason, shipments arriving in these areas are subject to a surcharge.

The surcharge may be applied after the order has been received if the customer does not mention that the delivery address is in a hard-to-reach location.

Search on Google for "check disadvantaged location" and browse through the various options to find the list of places marked as "hard to reach". It's simple and quick to find out whether your address is in a disadvantaged location or not. 

Yes.

The supplement varies according to each order.

Please email us at info@doorfinesse.com the screenshots of your shopping cart where we can see the characteristics and quantities of the products and write the exact delivery address in the text of the email. We will get back to you as quickly as possible with the best price we can reserve. 

Returns and Refunds

In relation to this very delicate topic, we invite customers to view and read the content of this page: Return policy.

In relation to this very delicate topic, we invite customers to view and read the content of this page: Return policy.

In relation to this very delicate topic, we invite customers to view and read the content of this page: Return policy.
In relation to this very delicate topic, we invite customers to view and read the content of this page: Return policy.

Price

With our Doorfinesse brand, we offer a product of the highest quality and optimal service "from the factory to your home." We do not have agents or distributors. 

This means offering you the best value for money without any intermediaries between the end customer and our factory. 

Absolutely not. 

Read our reviews, watch photos and videos.

Make an appointment in our only showroom in Italy (in Prato, in the heart of Tuscany) to touch the products and have a free consultation. 

Our products are handmade and 100% in Tuscany following a 'zero km' production chain. 

 

 

Given the very particular historical period that we are all experiencing, we must consider price changes as a normal procedure, whether the price rises or falls.

It is important to be aware that an increase in prices also means safeguarding the high quality of the service that distinguishes us, as well as being able to always ensure safety, warranty and pre and post sales assistance.

REDUCED VAT
How to get it?

Do you want to take advantage of the reduced VAT?

Follow the steps below.

processo desktop | Doorfinesse

Order at 22%

Choose bank transfer as the payment method. The actual payment takes place at a later date.

Send documents

After receiving the order confirmation email, please reply to that email by sending us the self-declaration.

Receive invoice

Wait for the invoice with the new calculation (VAT 4-10%) on the email you provided during purchase.

Make Payment

Pay with a talking bank transfer by entering the order number or invoice number as the reason for payment.

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